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Refund and Returns Policy
Welcome to AIC Wears. We are committed to ensuring that every customer is satisfied with their purchase. If for any reason you are not completely happy with an item, this Refund & Returns Policy explains the conditions under which returns, exchanges, and refunds may be processed.
By placing an order with AIC Wears, you agree to the terms outlined below.
1. Eligibility for Returns
We accept returns on eligible items within 7 days of delivery, provided that:
- The item is unused, unworn, unwashed, and in its original condition.
- All original tags, labels, packaging, and accessories are intact.
- The item is free from stains, perfumes, deodorant marks, makeup, alterations, or any signs of wear.
- Proof of purchase (order confirmation, receipt, or invoice) is provided.
Items returned without meeting these requirements may be rejected and returned to the customer.
2. Non-Refundable & Non-Returnable Items
For hygiene, customization, and quality assurance reasons, the following items cannot be returned or refunded:
Custom-Made Orders
- Tailor-made clothing
- Personalized designs
- Monogrammed items
- Special request garments
Intimate & Hygiene-Sensitive Products
- Underwear
- Bodysuits
- Socks
- Swimwear (unless defective)
Sale & Clearance Items
- Discounted products marked “Final Sale”
- Clearance items
- Promotional giveaway items
Gift Cards
- Gift cards and store credits are non-refundable.
3. Damaged, Defective, or Incorrect Items
If you receive:
- A damaged item
- A defective product
- An incorrect size different from what was ordered
- The wrong item entirely
Please contact us within 48 hours of delivery.
To speed up resolution, kindly provide:
- Your order number
- A description of the issue
- Clear photos showing the problem
Once verified, we will:
- Replace the item at no additional cost, or
- Issue a full refund, depending on product availability and customer preference.
4. Exchange Policy
We understand that sizing can sometimes be challenging when shopping online.
Eligible items may be exchanged for:
- A different size
- A different color (subject to availability)
- Another product of equal value
Exchange requests must be made within 7 days of delivery.
If the replacement item costs more than the original purchase:
- The customer will pay the price difference.
If the replacement item costs less:
- The difference may be refunded or issued as store credit.
5. Refund Policy
Refunds are issued only after returned items have been received and inspected.
Once approved, refunds will be processed to the original payment method used during purchase.
Refund timelines:
| Payment Method | Estimated Refund Time |
|---|---|
| Debit/Credit Card | 5–10 Business Days |
| Bank Transfer | 3–7 Business Days |
| Mobile Wallet | 3–7 Business Days |
| Store Credit | Within 24 Hours |
Please note that your bank or payment provider may require additional processing time.
6. Return Shipping Costs
Customer Responsibility
Customers are responsible for return shipping costs when:
- Ordering the wrong size
- Changing their mind
- Purchasing an item that is no longer wanted
Our Responsibility
AIC Wears will cover return shipping costs when:
- The item is defective
- The item arrived damaged
- We shipped the wrong product
- The wrong size was sent by our team
7. How to Initiate a Return
To start a return or exchange:
Step 1
Contact our Customer Support Team:
Email: help@aicwears.com
WhatsApp: +234 0703 393 2378
Step 2
Provide:
- Full name
- Order number
- Product name
- Reason for return
- Supporting photos (if applicable)
Step 3
Wait for return authorization and shipping instructions.
Step 4
Package the item securely and ship it to the provided return address.
8. Return Inspection Process
Upon receiving your returned item, our quality assurance team will inspect it within 2–5 business days.
We reserve the right to reject returns that:
- Show signs of wear
- Are damaged by misuse
- Are missing tags or packaging
- Fall outside the return window
Customers will be notified via email regarding the outcome of the inspection.
9. Order Cancellation Policy
Orders may be cancelled within 12 hours of placement, provided processing or production has not begun.
Once an order has been:
- Processed
- Packed
- Shipped
- Sent for custom production
It may no longer be eligible for cancellation.
10. Failed Delivery & Returned Packages
If an order is returned to us because:
- An incorrect address was provided
- The customer was unavailable for delivery
- Delivery attempts were unsuccessful
The customer may be responsible for additional shipping fees to resend the package.
Refunds for undelivered orders will exclude shipping and handling charges already incurred.
11. Store Credit Option
Customers may choose store credit instead of a monetary refund.
Benefits include:
- Faster processing
- No bank waiting periods
- Easy use on future purchases
- Potential promotional bonuses during special campaigns
Store credit does not expire unless otherwise stated.
12. Fraud Prevention
To protect our customers and business, AIC Wears reserves the right to:
- Request additional verification
- Refuse suspicious refund requests
- Limit repeated return abuse
- Investigate claims involving damaged or missing items
13. Contact Information
For any questions regarding returns, exchanges, or refunds, please contact:
AIC Wears Customer Support
Email: help@aicwears.com
Phone: +234 0703 393 2378
Phone: +234 0704 899 9199
Business Hours:
Monday – Friday: 9:00 AM – 8:00 PM
Saturday: 10:00 AM – 8:00 PM
Sunday: Closed
Customer Satisfaction Guarantee
At AIC Wears, customer satisfaction is our priority. We strive to provide high-quality fashion products and exceptional service. If there is ever an issue with your order, our team will work diligently to find a fair and timely solution. We appreciate your trust and look forward to serving you.